100% Unconditional Repair/Remake Warranty*
NorthStar offers a 100% ‘no questions asked’ remake warranty on appliances for 30 days from the original date of invoice. Please note: this is a remake warranty, not an offer of credit. To submit a warranty claim, please send the faulty appliance or detailed pictures, a new working model, and a full description of the points that did not meet expectations. Please return all required materials in one shipment - separate shipments will incur handling fees. Claims submitted without required case materials will be charged in full for the remake or repair, but such charges will be credited upon receipt of missing materials, except for the handling fee. *Does not apply to aligners or other appliances with digitally reset teeth.
NorthStar warrants that its appliances are free from errors in workmanship for 120 days from the original date of invoice. NorthStar will repair or replace (at our discretion) any product that fails for reasons other than clinical non-fit due to dentition change, model distortion or breakage from improper handling. To submit your warranty claim, please follow the submission guidelines listed in our Unconditional Warranty above. *Does not apply to aligners or other appliances with digitally reset teeth.
NorthStar Orthodontics - Your complete orthodontic lab.